Reputation Management
When customers look for products and services, they often look for online reputation, including: Testimonials, business listings, and 5-star reviews
Reputation Management is about monitoring where your business appears online and what customers and others write about you in their reviews. As you increase your online visibility, you also drive up the number of customer reviews and comments that could impact your reputation.
Firebrand offers the tools and executive dashboard to monitor your reputation data - searching the web for any mention of your brand or business. With positive branding and keyword content, you can counterpunch controversy. We can show you how.
We offer complete management of your online reputation with services such as social monitoring, online PR, negative content filtering and removal, and social media content promotion. Our large network of media data collection points allow you to track every time your company is mentioned on the web.
Your executive dashboard will alert you when comments are made and on what platform they appear. AI will automatically offer a response you can use. Or craft your own response and post from within the system. Your logged in to one command center that allows you to post everywhere.
Accurate Online Business Listings
One area we closely monitor for you is business listings, such as Yelp, Google My Business, TripAdvisor and others. These platforms will list details about your company, like address, phone, and store hours. Firebrand can make sure that the listing information is correct.
They also usually have customer reviews and testimonials, which we've all seen can impact our decision making process. Unfortunately, sometimes only the loudest voices get heard. We can help you encourage positive experiences to be shared.
Take control of the conversation.
The foundation of a successful Reputation Management campaign is an in-depth evaluation of your circumstances and objectives. Each of our services can be used separately depending on your needs.